Return Policy

🔄 Return Eligibility at Xinmias

At Xinmias, your satisfaction is our priority. If for any reason you're not completely happy with your purchase, we offer a simple and clear return and exchange process under the following conditions:

• The item must be unused, in its original condition, and in its original packaging.

• Returns must be requested within 14 days of receiving your order.

• A proof of purchase (such as order confirmation or invoice) is required for processing your return.

🚫 Non-Returnable Items
Certain items are not eligible for return, including:

• Items marked as final sale.

• Opened or used personal care products.

• Customized or made-to-order products.

🔁 Exchanges
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We’ll happily replace the item or offer a full refund. In such cases, we may request photos of the item and packaging to expedite the exchange or refund process.

💰 Refund Process
Once your return is received and inspected:

• Approved returns will be refunded to the original payment method.

• Refunds typically take 5–10 business days to process.

• Shipping costs are non-refundable unless the return is due to an error on our part.

📦 Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error or defect on our part. For faster processing, we recommend using a traceable shipping service.

Return Address:
Xinmias
[Insert your return address here]

❓ Need Assistance?
If you have any questions or need help with your return, feel free to contact us at:
📧 Email: servbox@xinmias.com